Refunds and cancellations

Coaching sessions

Every coach sets a free-cancellation window, between 12 and 72 hours, shown on the booking before you pay. It defaults to 24 hours. The window that applies is the one recorded when you booked. A coach changing their setting later cannot change the terms of a session you have already paid for.

• You cancel 24 hours or more before the start (or whatever window applies) — full refund.
• You cancel inside the window but more than 2 hours before the start — 50% refund.
• You cancel less than 2 hours before, or do not attend — no refund. The coach kept the slot free.
• The coach cancels or does not attend — full refund, whenever it happens, and it is recorded against the coach.
• iPaddock cancels — full refund, absorbed by us.

Refunds go back to the original payment method. Your bank decides how long it takes to appear.

Something can go wrong with the session itself. That covers a session where the coach never arrived, or where what happened was not the session you paid for. In those cases the times above are beside the point. Ask us from your bookings page, say what happened and attach anything that shows it. A person reads it and can refund the session in full, including after it was due to take place. Requests close 14 days after the session.

Setups and datapacks

These are digital files, downloadable the moment payment succeeds. There is no window between paying and having them, so before you pay you are asked to tick a box saying exactly this:

“I want my files immediately, and I accept that this ends my 14-day right to change my mind. Files that are broken or not as described are still refunded.”

• Changed your mind — a datapack cannot be refunded on request. That is what the box you ticked means, and it is why you are asked before paying rather than told afterwards.
• It did not make you faster — no refund. A setup that did not suit you is not a faulty setup.
• The file is broken, missing, or is not what the listing described — full refund, downloaded or not. This one survives the box: giving up the right to change your mind is not the same as agreeing to be sold something that does not work, and no policy of ours can take that away. Tell us what you expected and what you got.
• You were charged twice, or charged for something you did not buy — refunded. Tell us and we will fix it.

Subscriptions

Subscriptions renew monthly until cancelled. Cancelling stops the next renewal; it does not end the period you have already paid for, and access continues to the end of it. We do not refund part-used months. Files you downloaded while subscribed stay on your disk, but items included only through the subscription stop being downloadable when the paid period ends.

How to ask

Email support@ipaddock.net with the order or booking, and what went wrong. Coaching cancellations inside the windows above can also be done yourself from your bookings page, which applies the same rules automatically.

An email is usually the quickest route to a refund, because a bank dispute takes weeks to resolve whichever way it goes. Your right to dispute a charge is unaffected.

Nothing here removes your legal rights

If you are a consumer in the EU, this policy sits on top of your statutory rights and does not replace them.